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Weston on Trent Church of England (Aided) Primary School

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Complaints Procedures

Please approach us with any concerns at the earliest opportunity and we will take them seriously.  In most cases concerns are successfully resolved informally, through discussions with the Headteacher or, if appropriate, and only with their agreement, the staff member

 

The initial contact with the school may be in person by telephone, email or in writing,  to make appropriate arrangements. Complaints/ Concerns should be raised directly with the school rather than on social media sites as this allows for the concern/ complaint to be addressed. Comments made on Social Media that are inflammatory, derogatory, offensive or make reference to a protected characteristic in such a way that contravenes the Equality Act 2010 could be prejudicial to the investigation of the compliant and will be dealt with by the school and/or the appropriate authorities.

 

We will listen carefully to your concerns and recognise how you feel. We will seek a solution with you, taking particular account of the way in which the issue has affected your child. It is anticipated that most concerns will be handled in this way without the need for formal procedures and that normally entering the Complaints Procedure should be the last resort.

 

If however, an acceptable resolution cannot be found, you may formalise your complaint by following the procedures outlined in the document below. 

Complaints Procedure

Complaints form


  • Weston on Trent Church of England (Aided) Primary School,
  • Forrester Avenue, Weston-on-Trent,
  • Derby, England,
  • DE72 2HX
  • Tel: 01332700488
  • Email: info@westoncofe.derbyshire.sch.uk
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